Introduction

Babies Planet NG (“we”, “our”, “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or make a purchase from us.

By using our website, social media platforms, or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following information from you:

• Personal details such as name, phone number, email address, and delivery address

• Order details including products purchased, payment method, and transaction history

• Communication records (WhatsApp chats, emails, contact form messages)

• Technical data such as IP address, browser type, and device information (for website improvement)

How We Use Your Information

Your information is used to:

• Process and deliver your orders accurately

• Communicate with you about your orders, enquiries, or complaints

• Improve our products, services, and customer experience

• Send updates, promotions, or product announcements (only if you consent)

• Prevent fraud and ensure secure transactions

We do not sell, rent, or trade your personal data to third parties.

Sharing of Information

We may share your information only when necessary, including with:

• Delivery partners and couriers (for order fulfillment)

• Payment processors (to complete transactions securely)

• Legal or regulatory authorities, if required by law

All third parties we work with are expected to respect your privacy.

Data Protection & Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. These include:

• Restricted access to customer data

• Secure payment and communication systems

• Regular review of our internal data handling practices

While we strive to protect your data, no method of transmission over the internet is 100% secure.

Cookies & Tracking

Our website may use cookies to:

• Improve site functionality

• Understand how visitors interact with our website

• Remember user preferences

You may choose to disable cookies in your browser settings, though this may affect website performance.

Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (where legally permitted)

• Withdraw consent for marketing communications at any time

Requests can be made by contacting us directly.

Children’s Privacy

Babies Planet NG does not knowingly collect personal information from children under the age of 13. All purchases and interactions must be made by a parent or legal guardian.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date