1. Introduction

Welcome to Babies Planet NG. These Terms of Service (“Terms”) govern your access to and use of our website, social media platforms, and services, including purchases made online or in-store.

By using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Eligibility to Use Our Services

• You must be at least 18 years old or have the consent of a parent or legal guardian to place an order.

• All information provided by you must be accurate, complete, and up to date.

3. Products & Pricing

• We make every effort to ensure product descriptions, images, and prices are accurate.

• Prices are listed in Nigerian Naira (₦) and may change without prior notice.

• Product availability is subject to change, and items may be withdrawn at any time.

If a pricing or product error occurs after an order is placed, we will notify you and offer a correction, replacement, or refund.

4. Orders & Payment

• Orders are confirmed only after full payment is received, except where Cash on Delivery is expressly approved.

• We accept payments via bank transfer, POS, debit/credit cards, and other approved methods.

• We reserve the right to cancel or refuse any order suspected of fraud or misuse.

5. Shipping & Delivery

• Delivery timelines vary based on location and courier availability.

• Estimated delivery times are provided for guidance and are not guaranteed.

• Babies Planet NG is not responsible for delays caused by third-party couriers, incorrect addresses, weather conditions, or public holidays.

6. Returns, Exchanges & Refunds

• Returns or exchanges may be requested within 7 days of delivery, provided items are unused, undamaged, and in original packaging.

• For hygiene and safety reasons, certain items (including feeding accessories and personal care products) are non-returnable.

• Refunds, where applicable, will be processed within 5–10 working days after inspection.

7. User Conduct

You agree not to:

• Use our services for unlawful or fraudulent purposes

• Provide false information or impersonate another person

• Interfere with the operation or security of our website or platforms

• Copy, reproduce, or misuse our content without permission

8. Intellectual Property

All content on our website and platforms — including logos, images, product photos, text, and designs — is the property of Babies Planet NG and is protected by intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

9. Limitation of Liability

Babies Planet NG shall not be liable for:

• Indirect, incidental, or consequential damages

• Losses resulting from misuse of products

• Delays or failures beyond our reasonable control

Our total liability for any claim shall not exceed the amount paid for the affected product.

10. Termination of Service

We reserve the right to suspend or terminate access to our services without notice if these Terms are violated or if misuse is suspected.

11. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Any disputes shall be resolved under Nigerian jurisdiction.

12. Updates to These Terms

We may update these Terms of Service from time to time. Changes will take effect once posted on our website. Continued use of our services constitutes acceptance of the updated Terms.